If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:

-Return in original packaging
-Return to Trailhead Camping Gear within (30) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
-Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge.

-Merchandise returned for refund- will be charged a 15% restocking fee - $3.00 minimum.
-All returns must be prepaid;

No COD’s accepted

If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly.  All returns for refund paid by credit card will receive a credit to the credit card.

 Any questions concerning an exchange/refund should be directed to our customer service department at

If merchandise you receive is defective, call our customer service department for instructions.